MFA Guides
How to set up MFA for mobile devices
Follow the steps below to set up your device for MFA. This process requires a smartphone and a computer. If you don't have a smartphone, refer to the FAQs section, "I don't have a smartphone. How can I activate MFA?".
This process requires a smartphone and a laptop or PC to complete. Ensure that you have access to the internet as well.
Step 1
Click on the button below and select 'Okta Verify'
Once the MFA options appear, click the Setup button under Okta Verify.
Step 2
Install Okta Verify on your smartphone
To install Okta Verify on your iPhone or iPad, open the App Store on your mobile device and search for Okta Verify.
If you are using an iPhone 5 or older, Okta Verify may not work. Please set up MFA with Google Authenticator."
If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'
To install Okta Verify on your Android phone, open the Google Play Store app on your device and search for Okta Verify.
If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'
Step 3
Select your smartphone type
Select your smartphone type and click Next. A QR code will appear on your computer screen.
Step 4
Scan the QR code with your smartphone
Open Okta Verify on your smartphone.
Tap Add Account and choose Organisation. Tap Scan the QR code and scan the QR code shown on your computer screen. Click Done to complete the setup process.
You will receive a notification to confirm that MFA device is registered.
Step 5
Set up your laptop/PC as a backup device
It is important to have a backup device set up with MFA to access Okta and other Flinders apps in case you don't have your phone at hand or in emergencies such as a lost or broken device.
Step 6
Test MFA
Once you have set up your device, you can test MFA to see how it works.
Step 1
Open Settings in your Flinders dashboard (Okta)
- Using your computer, log into your Flinders dashboard (Okta).
- Click on your username shown in the top right corner and select Settings.
- Scroll down to the Extra Verification section.
- Click on Setup next to Google Authenticator.
Step 2
Install the Authy desktop app on your computer
Using your computer, go to the Authy site. Scroll down to the Desktop section and download the Authy desktop app.
Select the Windows operating system (32 or 64bit) and click Download.
Open the installed Authy app, enter your phone number and click Next.
Select your preferred verification method, SMS or Phone Call. You will receive a verification code.
Using your computer, enter the code in the field of the app window.
Click on the + icon in the top right corner of the window.
Select mac OS and click Download.
Open the installed Authy app, enter your phone number and click Next.
Select your preferred verification method, SMS or Phone Call. You will receive a verification code.
Using your computer, enter the code in the field of the app window.
Click on the + icon in the top right corner of the window.
Step 3
Set up through your Flinders dashboard (Okta)
Return to your Flinders dashboard (Okta) on your computer.
Click on Setup under the Google Authenticator icon.
In the Select your device type window, choose any device (unfortunately, there is no option to select a computer so select any of the devices listed) .
Click on Can't scan? under the QR code. It will show a one-time code. Make a note of this code.
Step 4
Add an account to the Authy desktop app
Using your computer, return to the Authy desktop app.
Click Add Account and enter the code generated in Step 3.
Enter your FAN in the Account Name field, choose the Okta logo from the list and click Save.
Authy will now show you a 6-digit code.
Step 5
Verify & Complete
Return to your Flinders browser and click Next.
Enter the 6-digit code generated in Step 4 and click Verify.
Step 6
Test MFA
Once you have set up your device, you can test MFA to see how it works.
It is important to have a backup device set up with MFA to access Okta and other Flinders apps in case you don't have your phone at hand or in emergencies such as a lost or broken device. The setup process depends on which device you would like to use. Choose the option that suits your situation.
I have set up Okta Verify on my first device and my backup device is...
Once you have set up your device, you can test MFA to see how it works.
How to test MFA
- Click the Test MFA button.
- Enter your FAN.
- Enter your password.
- Click on the dropdown arrow and select the app you have set up.
*For Authy, select Google Authenticator.
FAQs
Setting up MFA
If you don’t have a smartphone, you can set up MFA on your computer or Mac. Flinders uses the Authy app to set up MFA for laptops.
Follow the steps in How to set up MFA on MAC or How to set up MFA on Windows computer below.
If Okta Verify does not install on your smartphone, Google Authenticator is another MFA app you can use. Follow the steps below to set up MFA on your smartphone using Google Authenticator.
Step 1
Click on the button below and select 'Google Authenticator'
Once the MFA options appear, click the Setup button under Google Authenticator.
Step 2
Install Google Authenticator on your smartphone
To install Google Authenticator on your iPhone or iPad, open the App Store on your mobile device and search for Google Authenticator.
If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'
To install Google Authenticator on your Android phone, open the Google Play store app on your device and search for Google Authenticator.
If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'
Step 3
Select your smartphone type
Select your smartphone type and click Next. A QR code will appear on your computer screen.
Step 4
Scan the QR code with your smartphone
Open Google Authenticator on your smartphone. Tap the '+' icon and scan the QR code.
Click Next button and enter the 6-digit code generated by Google Authenticator to complete the setup process.
Yes, you can setup your device off campus.
An internet connection is needed to install Okta Verify / Google Authenticator and register MFA.
If you are unable to use MFA due to disability, please contact Flinders University Health, Counselling and Disability to explore what options are available to you. For any other reason, please call contact IDS Service Desk.
Yes, you can setup your device off campus.
Signing in with MFA
| Location | Action |
|---|---|
| On campus | Once per device/browser |
| Off campus | Once per device/browser, once every 30 days |
| When overseas | Once per device/browser, per new country |
Yes, each separate device or browser requires authentication with MFA.
Yes, MFA is needed anytime you log on to the Flinders network. Because VPNs usually show a user as being outside Australia, you may receive MFA prompts more often than usual.
Exemptions can be created for restricted areas. If you are in an area or situation that requires an exemption. If it is urgent, request temporary one-time pass. If it is not urgent, please ask your course administrator to raise a request to IDS Service Desk.
Yes, you can use the same device. You will receive an MFA prompt as normal.
Devices
Help
Please IDS Service Desk.
Sensitive information at Flinders University includes:
- Personally identifiable information
- Banking information
- Intellectual property and personal details*
An Apple ID (iPhone) / Google account (Android) is required to download apps. Refer to How to create an Apple ID or How to create a Google account and try again.
Please contact IDS Service Desk.
Unfortunately, we are not able to provide support after hours. Please contact IDS Service Desk during opening hours.
How to sign in to your FAN account with Okta Verify
To sign in to your FAN account, follow the steps below.
Step 2
Send push notification
Click on the Send Push button. Open the Okta Verify mobile app on your mobile phone.
Step 3
Verify your login
Tap on ‘Yes, It’s Me’ to authenticate the login.
Step 4
You're signed in!
You are now signed into Okta dashboard.
FAQs
You can choose to receive a PIN code in text (SMS) message instead to verify your Okta login. Contact the Service Desk to enable the SMS option and follow the steps below to complete the enrolment process.
Step 1
Go to your Okta dashboard
On your computer, go to Okta dashboard and click on the 'Enrol MFA' icon. Click on the 'Setup' button under 'SMS Authentication' to select SMS as your MFA option.
Step 2
Register your phone number
Select 'Australia' as your country, enter your phone number and click on 'Send Code'. You will receive a PIN code on your phone.
Step 3
Confirm
Enter the PIN code on the screen and click on 'Verify'. Your enrolment is complete. Click on 'Finish' to complete the enrolment process.
Unless you’re using a new device or browser, you shouldn’t need your MFA app/device when logging in on-campus. If for some reason you do, please contact the IDS Service Desk and they can assist you in logging in.
You will need Internet access on your smartphone to use MFA overseas. If this is not possible, you will need to register for a Yubikey MFA option (See above).
- If you are only changing your SIM card, mobile provider or phone number, you can continue to use the Okta Verify app on the same device.
- If you are changing to a new device, you will need to transfer Multi-factor authentication (MFA) from your old device to the new device. Also refer to ‘How do I transfer Multi-factor authentication to a new device?’ in FAQs.
You can transfer Multi-factor authentication (MFA) from your old device to a new device from the Settings menu in your Okta dashboard. Follow the steps below:
- Step 1: First, install Okta Verify on your new device.
- Step 2: On your computer, go to Okta dashboard and go to the ‘Settings’ menu under your name. Click on ‘Edit Profile’ and enter your password. (You will be asked to verify your login.)
- Step 3: Under the ‘Extra Verification’ section, click on ‘Reset’ next to ‘Okta Verify Mobile App’ if you are using Okta Verify. It will ask you if you want to revoke your existing Okta Verify token and reconfigure. Click ‘Yes’ to continue. (MFA authentication required to continue.)
- Step 4: Click on ‘Set up’ next to ‘Okta Verify Mobile App’. Select your device type and click ‘Next’.
- Step 5: Open Okta Verify on your new device and tap on ‘Add Account’.
- Step 6: Scan the QR code shown on your computer with your phone. Once it shows a green tick icon on the QR code image, your enrollment is complete. Click on ‘Done’ and close the set-up window.
Contact the Service Desk. They will be able to help you log into your account
This may be due to the version of your phone or your location. If you’re using an iPhone 5 or older. Alternatively, search for ‘Google Authenticator’ which is also a Multi-factor authentication app.
No. You can only enrol one device at a time for Okta Verify.
No. For security purposes, MFA is mandatory and you are not able to opt-out
Yes. Next time you log in, tick ‘Do not challenge me on this device for 7 days’
Call the Service Desk. They will be able to help you reset and re-register MFA.
View the YubiKey FAQs to find out all about YubiKeys and their use at Flinders University
View the YubiKey user guide here to setup your YubiKey
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