Strengthen your FAN account security with MFA
Multi-Factor Authentication (MFA) is a response to the threat of cyber-crime to educational institutions. Without protection, sophisticated methods can be used by criminals to steal confidential data and intellectual property and personal details. MFA ensures that our accounts are protected with multiple layers of security.
The implementation MFA has been endorsed by the University Executives and is not optional. The implementation is covered under the Acceptable Use of Technology Procedures. You will be required to authenticate when you log into applications that store sensitive information.
Follow the steps below to set up your device for MFA. This process requires a smartphone and a computer. If you don't have a smartphone, refer to the FAQs section, "I don't have a smartphone. How can I activate MFA?".
This process requires a smartphone and a laptop or PC to complete. Ensure that you have access to the internet as well.
Once the MFA options appear, click the Setup button under Okta Verify.
To install Okta Verify on your iPhone or iPad, open the App Store on your mobile device and search for Okta Verify.
If you are using an iPhone 5 or older, Okta Verify may not work. Please set up MFA with Google Authenticator."
If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'
To install Okta Verify on your Android phone, open the Google Play Store app on your device and search for Okta Verify.
If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'
Select your smartphone type and click Next. A QR code will appear on your computer screen.
Open Okta Verify on your smartphone.
Tap Add Account and choose Organisation. Tap Scan the QR code and scan the QR code shown on your computer screen. Click Done to complete the setup process.
You will receive a notification to confirm that MFA device is registered.
It is important to have a backup device set up with MFA to access Okta and other Flinders apps in case you don't have your phone at hand or in emergencies such as a lost or broken device.
It is important to have a backup device set up with MFA to access Okta and other Flinders apps in case you don't have your phone on hand or in emergencies such as a lost or broken device. If you have set up Okta Verify on your smartphone/tablet, follow the steps below to set up a Mac or Windows computer as a backup device.
If you prefer to use another smartphone or tablet as a backup device, refer to the FAQs section 'How do I set up MFA on my smartphone using Google Authenticator?' for more information.
Using your computer, go to the Authy site. Scroll down to the Desktop section and download the Authy desktop app.
Select the Windows operating system (32 or 64bit) and click Download.
Open the installed Authy app, enter your phone number and click Next.
Select your preferred verification method, SMS or Phone Call. You will receive a verification code.
Using your computer, enter the code in the field of the app window.
Click on the + icon in the top right corner of the window.
Select mac OS and click Download.
Open the installed Authy app, enter your phone number and click Next.
Select your preferred verification method, SMS or Phone Call. You will receive a verification code.
Using your computer, enter the code in the field of the app window.
Click on the + icon in the top right corner of the window.
Return to your Flinders dashboard (Okta) on your computer.
Click on Setup under the Google Authenticator icon.
In the Select your device type window, choose any device (unfortunately, there is no option to select a computer so select any of the devices listed) .
Click on Can't scan? under the QR code. It will show a one-time code. Make a note of this code.
Using your computer, return to the Authy desktop app.
Click Add Account and enter the code generated in Step 3.
Enter your FAN in the Account Name field, choose the Okta logo from the list and click Save.
Authy will now show you a 6-digit code.
Return to your Flinders browser and click Next.
Enter the 6-digit code generated in Step 4 and click Verify.
It is important to have a backup device set up with MFA to access Okta and other Flinders apps in case you don't have your phone at hand or in emergencies such as a lost or broken device. The setup process depends on which device you would like to use. Choose the option that suits your situation.
I have set up Okta Verify on my first device and my backup device is...
I have set up Google Authenticator on my first device and I don't have any other devices...
We have an alternative options for you. Please contact us for more options.
Once you have set up your device, you can test MFA to see how it works.
How to test MFA
*For Authy, select Google Authenticator.
If you don’t have a smartphone, you can set up MFA on your computer or Mac. Flinders uses the Authy app to set up MFA for laptops.
Follow the steps in How to set up MFA on MAC or How to set up MFA on Windows computer below.
If Okta Verify does not install on your smartphone, Google Authenticator is another MFA app you can use. Follow the steps below to set up MFA on your smartphone using Google Authenticator.
Once the MFA options appear, click the Setup button under Google Authenticator.
To install Google Authenticator on your iPhone or iPad, open the App Store on your mobile device and search for Google Authenticator.
If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'
To install Google Authenticator on your Android phone, open the Google Play store app on your device and search for Google Authenticator.
If you have an issue downloading the app, refer to 'I've tried to download the MFA app but it won't download. What should I do?'
Select your smartphone type and click Next. A QR code will appear on your computer screen.
Open Google Authenticator on your smartphone. Tap the '+' icon and scan the QR code.
Click Next button and enter the 6-digit code generated by Google Authenticator to complete the setup process.
Yes, you can setup your device off campus.
An internet connection is needed to install Okta Verify / Google Authenticator and register MFA.
If you are unable to use MFA due to disability, please contact Flinders University Health, Counselling and Disability to explore what options are available to you. For any other reason, please call contact IDS Service Desk.
Yes, you can setup your device off campus.
Location | Action |
---|---|
On campus | Once per device/browser |
Off campus | Once per device/browser, once every 30 days |
When overseas | Once per device/browser, per new country |
Yes, each separate device or browser requires authentication with MFA.
Yes, MFA is needed anytime you log on to the Flinders network. Because VPNs usually show a user as being outside Australia, you may receive MFA prompts more often than usual.
Exemptions can be created for restricted areas. If you are in an area or situation that requires an exemption. If it is urgent, request temporary one-time pass. If it is not urgent, please ask your course administrator to raise a request to IDS Service Desk.
Yes, you can use the same device. You will receive an MFA prompt as normal.
These are the devices that can be used for MFA:
(Recommended)
Linux can be used for MFA as well.
If you don't have any of the devices above, we have alternative options for you. Please contact IDS Service Desk.
Please IDS Service Desk.
Sensitive information at Flinders University includes:
A second device can be used to access MFA. If you do not have a second device set up with MFA, go to the Quick help with MFA section on this page and request temporary MFA One-time pass to log into your account.
An Apple ID (iPhone) / Google account (Android) is required to download apps. Refer to How to create an Apple ID or How to create a Google account and try again.
Please contact IDS Service Desk.
Unfortunately, we are not able to provide support after hours. Please contact IDS Service Desk during opening hours.
To sign in to your FAN account, follow the steps below.
Click on the Send Push button. Open the Okta Verify mobile app on your mobile phone.
Tap on ‘Yes, It’s Me’ to authenticate the login.
You are now signed into Okta dashboard.
You can choose to receive a PIN code in text (SMS) message instead to verify your Okta login. Contact the Service Desk to enable the SMS option and follow the steps below to complete the enrolment process.
On your computer, go to Okta dashboard and click on the 'Enrol MFA' icon. Click on the 'Setup' button under 'SMS Authentication' to select SMS as your MFA option.
Select 'Australia' as your country, enter your phone number and click on 'Send Code'. You will receive a PIN code on your phone.
Enter the PIN code on the screen and click on 'Verify'. Your enrolment is complete. Click on 'Finish' to complete the enrolment process.
Location | Action |
---|---|
On campus | Once per device/browser |
Off campus | Once per device/browser, each week |
Overseas | Once per new country |
Unless you’re using a new device or browser, you shouldn’t need your MFA app/device when logging in on-campus. If for some reason you do, please contact the IDS Service Desk and they can assist you in logging in.
You will need Internet access on your smartphone to use MFA overseas. If this is not possible, you will need to register for a Yubikey MFA option (See above).
You can transfer Multi-factor authentication (MFA) from your old device to a new device from the Settings menu in your Okta dashboard. Follow the steps below:
Contact the Service Desk. They will be able to help you log into your account
This may be due to the version of your phone or your location. If you’re using an iPhone 5 or older. Alternatively, search for ‘Google Authenticator’ which is also a Multi-factor authentication app.
No. You can only enrol one device at a time for Okta Verify.
No. For security purposes, MFA is mandatory and you are not able to opt-out
Yes. Next time you log in, tick ‘Do not challenge me on this device for 7 days’
Call the Service Desk. They will be able to help you reset and re-register MFA.
View the YubiKey FAQs to find out all about YubiKeys and their use at Flinders University
View the YubiKey user guide here to setup your YubiKey
Opening hours: 8am to 5.30pm, Monday to Friday, excluding public holidays
After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log an IT support request.
Sturt Rd, Bedford Park
South Australia 5042
CRICOS Provider: 00114A TEQSA Provider ID: PRV12097 TEQSA category: Australian University
Flinders University uses cookies to ensure website functionality, personalisation, and for a variety of purposes described in the website privacy statement. For details about these cookies and how to set your cookie preferences, refer to our website privacy statement.
You consent to the use of our cookies if you proceed.