Transnational education students (TNE)

How do I gain access to the Flinders systems (FLO, MyFlinders)?

You will need to activate your FAN which is your identity for accessing all Flinders systems. To activate your FAN, visit https://activate.flinders.edu.au/ and follow the prompts using the information provided by your host institution. Once you have activated your FAN, you can access the Flinders resources via the okta dashboard.

TIP – Remember to register a secondary email and phone number in case you forget your password.

I have lost my password, what do I do?

Follow these steps to reset your password.

If you have not registered a secondary email, you will need to contact ids@flinders.edu.au for advice.

TIP – if you try and log in with the wrong password too many times, your account will be locked for at least sixty minutes. Take a break and try later.

When will I get my Flinders student ID card?

Once you have commenced your studies, your host institution will provide you with a Flinders Student ID Card after you have submitted your jpeg portrait photo and have confirmed your identity.

How do I replace my lost/damaged student ID card?

Contact your host institution to discuss your options for replacing your student ID card.  

How do I enrol into a topic?

If you enrol using MyFlinders, then view the instructions on how to officially sign up for a specific topic.

If you don’t enrol using My Flinders, approach your host institution.

Where can I get a certificate/letter to prove I am enrolled?

Your Confirmation of Enrolment has details of both the unit values and EFTSL for each topic you are enrolled in. You can print your Confirmation of Enrolment from the Student System by using the 'View My Current Enrolment' link from the 'My Enrolment' side bar menu. Click on the 'Get my Confirmation of Enrolment by email' button to have your Confirmation of Enrolment sent to your University email address.

What if I need to take a break from study?

Contact both your host institution and your course academic coordinator to seek approval and then apply for a leave of absence.

What happens if I fail a topic?

To complete your degree, you will need to either study the same topic you failed or an alternative topic if possible with your degree. You will need to pay additional tuition fees to your host institution.

How to apply for an extension on an assignment?

Your topic coordinator is responsible for approving assignment extensions.  Instructions for requesting extensions are available in the Statement of Assessment Methods (SAM).

How do I withdraw from a topic?

If you enrolled using MyFlinders, then you can withdraw there the same way you enrolled. Please be aware each topic has a census date (last day to withdraw without financial penalty). If you need to withdraw because of a change in your circumstances, contact the topic coordinator and host institution. If you didn’t enrol  using My Flinders, approach your host institution.

How do I gain access to the library resources?

All TNE students have the same online library access as local students. View further information.

When do I lose access to a topic in FLO?

Topics generally remain available in FLO for 365 days after the topic end date. It is recommended that you save a copy of your assignments and feedback.

What do I do if FLO is taking a really long time to load?

There could be a number of reasons for this. You can check your browser; Flinders recommends that you use: Mozilla Firefox and Google Chrome. If you have persistent problems, contact IDS@flinders.edu.au

Where can I view the final grade for a topic?

Your final grade for any topic can be viewed on the Exams tab of My Flinders. Grades appear in My Flinders after they are approved by your College so there may be a delay.

What is TurnitIn and how does it work?

Turnitin is a text-matching software. It works by matching the text in your assignment to the internet, electronic database and other students’ work. This will identify either similar or exact matches between submitted work and other material. For more information, see the FLO student support information.

How do I access learning support?

Student Learning Support Service offers support to all students in a number of areas.

Can I attend a graduation ceremony in Australia?

You can apply to attend a ceremony in Australia. Approach your host institution on how to register your attendance well in advance.

What documents do I get when I graduate?

Your will receive an official parchment, an Australian Higher Education Graduate Statement and an official copy of your academic transcript.

Where can I get extra copies of my official academic transcript?

You can order additional copies of your official academic transcript. There are costs involved.

How do I replace a lost or damaged parchment?

If the testamur you were issued with upon graduation is lost, missing, destroyed, stolen or damaged, you may apply for a replacement using the Replacement Testamur Application Form.

Can I access the library after I graduated?

Flinders has a program for alumni wanting to access library resources.

How do I stay connected with Flinders?

Register as an alumni.

How long will my FAN/library access remain active?

Your FAN will remain active for the full calendar year in which you are enrolled in one or more topics. If you are eligible to enrol, but do not enrol as a student in the following year your email access will continue to be provided until you are no longer eligible to enrol (usually on first of October of that year).

Your FAN will remain active for one calendar year after you graduate. You will receive a notification 14 days prior to your account being deactivated.