As per the Deputy Vice-Chancellor (Students) 10 March 2020 email, previously approved outbound student overseas trips, eg exchange, medical electives, field trips, etc, scheduled for March, April and May has been put on hold. You would no doubt be disappointed, but your welfare is paramount and there is concern regarding the spread of the coronavirus.
If you have already incurred expenses with regard to booking flights, program fees, accommodation, etc, you will need to start preparing claims to recover those monies*.
Due to the fact that COVID-19 is now a ‘known’ issue, it is possible that not all travel insurance claims will be paid regardless of the date of booking. Nevertheless, the University’s travel insurer will assess each claim on its own merits and in accordance with the terms, conditions, exclusions and limits of the policy.
The University is currently investigating the best way to manage this process.
In the meantime, please follow these instructions
- Contact the airline, accommodation, etc to ask for a credit/postponement/refund. Keep all correspondence for your claim.
- Keep all the receipts for the expenses you have incurred.
- Download and fill in the highlighted sections of this travel insurance claim form (PDF) on pages 1, 2, 3 and 7.
- Collate all receipts, correspondence and claim form ready to proceed with your claim in due course. Preferably save them as PDF documents and note that mobile phone screenshots are not acceptable if they do not show company logos, or identify email senders and receivers, etc.
The University has a record of all students who have registered for travel insurance and will be in direct contact with you all shortly to advise of next steps.
*Please note that private travel expenses outside of the dates that were listed on your travel insurance approval email are not to be included unless you have purchased additional travel insurance via the University’s broker. If you have purchased private travel insurance from another provider for your private travel, you will need to claim from that provider.