As per the Deputy Vice-Chancellor (Students) 10 March 2020 email, previously approved outbound student overseas trips, eg exchange, medical electives, field trips, etc, scheduled for March, April and May has been put on hold. You would no doubt be disappointed, but your welfare is paramount and there is concern regarding the spread of the coronavirus.
The University’s travel insurer is assessing each claim on its own merits and in accordance with the terms, conditions, exclusions and limits of the policy.
The Learn Without Borders team has sent an email with instructions to the students affected by the coronavirus-related travel disruptions to progress their travel insurance claim*. If you wish to submit an insurance claim with LWB’s
assistance you are required to email necessary claim forms and documents to firstname.lastname@example.org by COB Friday 19 June
instances where the airline/accommodation provider does not reimburse expenses
and the expense is not paid by the travel insurance, Flinders has made a
commitment to cover any reasonable out-of-pocket travel expenses incurred by
students due to COVID-19 circumstances. In order to be eligible for any
Flinders financial assistance you must first submit your insurance claim as
previously directed. If you are still waiting on responses from travel agents
or airlines we ask that you submit what documentation you have, together with
the relevant forms so that we can record your intent to claim. Claims that are
submitted to the University by COB Friday 19 June 2020 will be managed by LWB
and automatically assessed for financial assistance from Flinders as necessary.
Flinders will not be in a position to manage insurance claims or Flinders
financial assistance claims submitted after COB Friday 19 June 2020.
LWB do not hear from you by COB Friday 19 June 2020 we will assume you do not
require to make a claim.
you have questions regarding the forms or the process please contact
*Please note that private travel expenses outside of the dates that were listed on your travel insurance approval email are not to be included unless you have purchased additional travel insurance via the University’s broker. If you have purchased private travel insurance from another provider for your private travel, you will need to claim from that provider.