We hope that your time at Flinders University will be rewarding and enjoyable.
While studying with us if you encounter an issue with your course or topic, a University service, or an action or behaviour of another student or a staff member that needs to be resolved, you can request that the specific issue is investigated by following the complaint resolution steps below.
Flinders is committed to providing access to a fair and impartial complaint and appeal resolution process. This process is detailed in the Student Complaints Policy, Student Complaints Procedure, Student Review and Appeal Policy and Student Review and Appeal Procedures.
Use the online form to submit a complaint, request for review, or appeal.
Complaints at Flinders University are usually managed in the following way:
Please consult the policies and procedures in the Student Policy Guide as the definitive source of information.
Student Policy and Integrity Services:
Staff and students are expected to try to resolve problems at the local level (if reasonable and appropriate to do so) before making a formal complaint. This usually involves discussing your concerns with the person or area concerned.
This is the first formal stage of the University’s internal complaints and appeals processes. This requires the lodgement of a formal written statement (via the complaints lodgement process). The statement sets out why you are not satisfied with:
You are usually expected to have attempted to resolve your concerns at the local level prior to lodging a complaint (where it is reasonable and appropriate do to so).
A review of decision is the second formal stage in the University’s internal complaints and appeals processes. A request for a review of decision can only be made where a formal University decision has already been made. The decision can be either the outcome of a complaint or another formal decision by a University Committee or decision-maker. Reviews are performed by an appropriate senior officer. Examples of reviewable decisions.
An appeal is the final stage in the University’s internal complaints and appeals processes. You may lodge an appeal where you are not satisfied with the outcome of a review of decision. An appeal will not be accepted unless a review of decision had already occurred. An appeal can only be made on one or more of the following grounds:
Student Assist at Flinders University Student Association (FUSA) provides free, independent and confidential advocacy and support to help you resolve your complaint informally, or to help you lodge a formal complaint, request for review or appeal.
The Student Equal Opportunity Advisor can provide you with advice on your options on making a complaint concerning unlawful discrimination, harrassment or bullying.
Flinders University does not tolerate sexual harassment and sexual assault. For more information visit Safety on Campus.
If you are experiencing stress, health issues or you would like to receive some counselling support during the complaints or appeals process you can contact Health, Counselling and Disability Services. There is an out-of-hours crisis line available on 1300 512 409.
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