Most complaints can be resolved informally by raising your concerns with the person who is responsible for the matter or decision.
If you are unable to resolve the issue directly with the person concerned, or are uncomfortable doing so, you can
You can refer to our student policy guide to direct you to the relevant policy and suggested contacts for informal complaints.
How do I make an informal complaint?
You can make an informal complaint by phone, email, or in person. Refer to the staff directory for staff contact details.
When you contact the relevant staff member, provide them with the specifics of your issue. Advise them why you think the decision or action is incorrect or unfair and the resolution you are looking for.
Communicate your concerns in a clear, respectful and courteous manner.
