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Student policy guide

Feedback, rights & policy Student complaints and appeals Student policy guide

Student complaints and appeals

    Overview Step 1 - Informal resolution Step 2 - Formal complaints Step 3 - Reviews Step 4 - Appeals FAQs Student policy guide

Policies and procedures

View all student related policies and procedures

Complaint and appeal guides

The complaint and appeal guides below will direct you to the policy relevant to your complaint and contacts for making informal complaints, formal complaints and appeals.

If you are unsure which area your complaint or appeal relates to, you can contact Student Policy and Integrity Services for advice.

Academic issues 

Administrative issues 

Student and staff conduct 

Academic issues

Assessment

Complaint type

Who do I contact first?

Formal complaint, review or appeal

Review of an assessment grade

Appeal a final topic grade

Supplementary or deferred assessments

Topic coordinator

Lodge online form with Student Policy and Integrity Services

Related policies and procedures

     Assessment Policy  Student Complaints Policy  Student Complaints Procedures  Student Review and Appeals Policy  Student Review and Appeals Procedure

Teaching and learning

Complaint type

Who do I contact first?

Formal complaint, review or appeal

Teaching in my topic

Topic coordinator

Lodge online form with Student Policy and Integrity Services

Quality of my course

Course coordinator

College decisions about my topics/course

Dean (Education)

Related policies and procedures

     Assessment Policy  Student Complaints Policy  Student Complaints Procedures  Student Review and Appeals Policy  Student Review and Appeals Procedure

Higher Degree by Research (HDR) students

Complaint type

Who do I contact first?

Formal complaint, review or appeal

Quality of supervision

College HDR Coordinator or Dean of Graduate Research

Lodge online form with Student Policy and Integrity Services

Quality or availability of resources to conduct research

College HDR Coordinator or Dean of Graduate Research

HDR progression decision

Office of Graduate Research

Outcome of an HDR examination process
Office of Graduate Research

Related policies and procedures

     Higher Degrees by Research Policy  Charter for HDR Student and Supervisor Responsibilities  HDR Progress Procedures  HDR Examinations Procedures

Administrative issues

College administrative decisions

Complaint area

Who do I contact first?

Formal complaint,review or appeal

Progress in my course

Chair or Secretary, College Progress Committee

Lodge online form with Student Policy and Integrity Services

College administration decisions:

  • Credit transfers
  • Leave of absence
  • Withdraw from topics
  • Other

College Manager

College Work Integrated Learning Decisions

College Work Integrated Learning Coordinator

Related policies and procedures

     Student Progress Policy  Student Progress Procedures  Work Integrated Learning Policy  Work Integrated Learning Procedures  Student Complaints Policy  Student Complaints Procedures  Student Review and Appeals Policy  Student Review and Appeals Procedure

University administrative decisions and areas

 

Complaint area

 

Who do I contact first?

 

Formal complaint, review or appeal

Fees and Finance

Student Finance Services

Lodge online form with Student Policy and Integrity Services

Graduation

Graduation Services

Enrolment

Enrolment Services

Examinations

Examination Services

Admissions

Student Recruitment

Library

Library

University Security Services

Safety on campus

Related policies and procedures

     Enrolment Policy  Admissions Policy  Refund of Student Contribution Amounts and Tuition Fees, and Remission of Higher Education Loan Program (HELP) Debts  Student Complaints Policy  Student Complaints Procedures  Student Review and Appeals Policy  Student Review and Appeals Procedure

Student and staff conduct

Bullying, harassment and discrimination

Complaint type

Who do I contact first?

Formal complaint,review or appeal

Bullying

Harassment

Discrimination

Student Equal Opportunity Advisor
Email: studenteo@flinders.edu.au

Lodge online form with Student Policy and Integrity Services

Sexual harrassment or sexual assault Counselling services or report an incident using the online webform on the Safety on campus webpage

Contact Counselling services

Related policies and procedures

     Sexual Harassment and Sexual Assault Prevention and Response Policy  Bullying Prevention and Management Policy  Equal Opportunity Policy  Disability Policy

Academic integrity and student conduct

Appeal type

Who do I contact first?

Review or appeal

Academic integrity

Topic coordinator or College Dean (Education)

Lodge online form with Student Policy and Integrity Services

Student conduct

Student Policy and Integrity Services

Related policies and procedures

     Academic Integrity  Statute 6.4: Student Conduct  Handling a Matter under Statute 6.4: Student Conduct

Need support?

Student Assist at Flinders University Student Association (FUSA) provides free, independent and confidential advocacy and support to help you resolve your complaint informally, or to help you lodge a formal complaint, request for review or appeal.

The Student Equal Opportunity Advisor can provide you with advice on your options on making a complaint concerning unlawful discrimination, harassment or bullying.

Flinders University does not tolerate sexual harassment and sexual assault. For more information visit Safety and Respect at Flinders.

If you are experiencing stress, health issues or you would like to receive some counselling support during the complaints or appeals process you can contact Health, Counselling and Disability Services. There is an out-of-hours crisis line available on 1300 512 409.

Contact Student Policy and Integrity Services

08 8201 5099

studentcomplaints@flinders.edu.au

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South Australia 5042

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Last Updated: 28 Apr 2021

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