1 x 2-hour lecture weekly
1 x 50-minute workshop weekly
^ = may be enrolled concurrently
^ 1 of BUSN1022
Enrolment not permitted
BUSN1006 has been successfully completed
Topic description

This topic focuses on one of the foundations of marketing: consumer behaviour. Students will learn how knowledge about consumer behaviour relates to the marketing of products and services in both the private and public sectors. Subjects covered include: the role of consumer behaviour in marketing; the consumer as an individual; the consumer in social and cultural settings; the marketing decision-making process.

Educational aims

This topic focuses on the consumer behaviour foundation of marketing. The topic provides an introduction to consumer behaviour and how this knowledge relates to the marketing of products and services.

Expected learning outcomes
On completion of this topic you will be expected to be able to:

  1. Recognise and explain the consumer behaviour decision making elements that assist in understanding how consumers react to internal and external elements in the buying decision process
  2. Use key conceptual tools of consumer behaviour to guide decisions on the optimum strategy for successful management of the consumer and service delivery
  3. Understand and identify consumer behaviour issues and make recommendations for an improved customer experience
  4. Anticipate customer responses to any given buying situation and recognise potential customer reactions through your understanding of situational influences
  5. Understand how attitudes are formed and how to develop strategies to bring about attitude change
  6. Identify how cultural differences affect consumer behaviour

Key dates and timetable

(1), (2)

Each class is numbered in brackets.
Where more than one class is offered, students normally attend only one.

Classes are held weekly unless otherwise indicated.


If you are enrolled for this topic, but all classes for one of the activities (eg tutorials) are full,
contact your College Office for assistance. Full classes frequently occur near the start of semester.

Students may still enrol in topics with full classes as more places will be made available as needed.

If this padlock appears next to an activity name (eg Lecture), then class registration is closed for this activity.

Class registration normally closes at the end of week 2 of each semester.

Classes in a stream are grouped so that the same students attend all classes in that stream.
Registration in the stream will result in registration in all classes.
  Unless otherwise advised, classes are not held during semester breaks or on public holidays.