This topic explores the nature of conflict and different ways of dealing with it once it has materialised into a dispute. Drawing on Australian and international examples, this topic examines the causes of conflict and frameworks for analysing disputes that are practically and theoretically informed. After introducing the broad scope of dispute management and conflict resolution, this topic explores theories of negotiation, when arbitration may be appropriate, the use of conciliation in workplace dispute, models of mediation and the role of culture in disputing.
Case studies and problem-based scenarios will be incorporated to enhance discussion and skill building. Importantly, this topic analyses methods for resolving disputes ranging from litigation to alternative forms of dispute resolution, such as mediation and negotiation. Identifying and practising dispute management skills, particularly those relevant to negotiation and mediation, will be a significant part of the weekly workshops.
This topic aims to assist students to:
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