Onshore (Australia) Program
2 x 7-hour intensive workshops per semester
70-hour independent study per semester
5 x 1-hour online exercises weekly

Offshore (Singapore) Program
2 x 7-hour intensive workshops per semester
73-hour independent study per semester
4 x 1-hour online exercises weekly
Assignments; Tutorial Participation and Presentation
Topic description

Health and aged care operations management is the area of management concerned with overseeing, designing and redesigning, and controlling the processes of patient or client services. Study of this topic will develop an understanding of the methods that can be applied to health and aged care management.

Educational aims

This topic aims to provide students with an understanding of the quantitative methods that can be applied to health and aged care management.

Expected learning outcomes
On completion of this topic you will be expected to be able to:

  1. Gain an insight into the scope of quantitative methods that can be applied by health care managers to improve productivity, quality and/or costs of health and aged care services
  2. Understand the type of data that is routinely available for analysis of health and aged care systems, and how this data may be analysed using commonly available tools
  3. Understand the approaches to collecting new data in order to investigate and manage problems that cannot be addressed using routinely available administrative data
  4. Understand decision-making in health and aged care, including under uncertainty
  5. Understand some of the quantitative methods that can be specifically applied to forecasting, queuing and capacity planning and how these are important when dealing with reforms such as National performance targets
  6. Appreciate what systems thinking, design thinking, lean thinking and quantitative methods may offer to addressing the significant health care management challenges facing many services
  7. Appreciate the role of operational management in the broader health and aged care context

Key dates and timetable

(1), (2)

Each class is numbered in brackets.
Where more than one class is offered, students normally attend only one.

Classes are held weekly unless otherwise indicated.


If you are enrolled for this topic, but all classes for one of the activities (eg tutorials) are full,
contact your College Office for assistance. Full classes frequently occur near the start of semester.

Students may still enrol in topics with full classes as more places will be made available as needed.

If this padlock appears next to an activity name (eg Lecture), then class registration is closed for this activity.

Class registration normally closes at the end of week 2 of each semester.

Classes in a stream are grouped so that the same students attend all classes in that stream.
Registration in the stream will result in registration in all classes.
  Unless otherwise advised, classes are not held during semester breaks or on public holidays.