Onshore (Australia) Program
1 x 5-day intensive workshop once-only
95 hrs of independent study per semester

Offshore (Singapore) Program
2 x 1 day intensive workshops per semester
1 x 4-hour workshop per semester
1 x 2hr online exercises weekly
91 hours of independent study per semester
Enrolment not permitted
HSMT9011 has been successfully completed
Course context

Topic only available to students meeting the eligibility requirements for entry to the postgraduate health administration courses.

Assignments; Group Tutorial presentation
Topic description

Every managerial activity involves communication. This topic explores some of the key dimensions of managerial communication in health and aged care. Topics covered include interpersonal communication, corporate communication and public relations, issues and crisis management, corporate social responsibility, consumer participation and health communication.

Educational aims

This topic aims to provide students with an understanding of internal and external communication tasks and processes in health and aged care organisations and the role Health Communication plays in improving health equity, as well as healthcare and population health outcomes.

Expected learning outcomes
On completion of this topic you will be expected to be able to:

  1. Describe and discuss a range of communication concepts relevant to the health and aged care manager
  2. Identify and address potential barriers to effective interpersonal communication
  3. Apply an understanding of small group dynamics to achieve effective meeting outcomes
  4. Formulate communication strategies for enhancing staff engagement and organisational effectiveness, and for managing organisational change
  5. Employ a structured approach to issues and crisis management, including media relations and stakeholder management
  6. Understand health communication strategies aimed at improving population health outcomes, health care outcomes and health equity
  7. Understand how the ‘social media’ are changing the nature of health communication

Key dates and timetable

(1), (2)

Each class is numbered in brackets.
Where more than one class is offered, students normally attend only one.

Classes are held weekly unless otherwise indicated.


If you are enrolled for this topic, but all classes for one of the activities (eg tutorials) are full,
contact your College Office for assistance. Full classes frequently occur near the start of semester.

Students may still enrol in topics with full classes as more places will be made available as needed.

If this padlock appears next to an activity name (eg Lecture), then class registration is closed for this activity.

Class registration normally closes at the end of week 2 of each semester.

Classes in a stream are grouped so that the same students attend all classes in that stream.
Registration in the stream will result in registration in all classes.
  Unless otherwise advised, classes are not held during semester breaks or on public holidays.