This topic provides an introduction to the theoretical principles which enable and underpin effective case management practice in disability, rehabilitation and other human service settings. Areas covered include: determining eligibility and assessment needs; developing, monitoring and evaluating individual program plans; advocacy and negotiation in a team environment; timeliness and cost-effectiveness of service provision; record keeping and report writing. Differences between case and caseload management are outlined, and issues relevant to particular client groups are explored.
This topic focuses on the theory and practice of case management skills that apply to a range of disability and community rehabilitation service settings, with an emphasis on gaining:
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