Medical reasons

You have a medical condition that either occurred or was first diagnosed after the census date or existed prior to the census date but worsened after this date. This condition impacted on your ability to successfully complete your topic(s).

Evidence required

• A letter or professional statement from a medical practitioner or counsellor confirming dates of appointments, 
• the date which your medical condition became known or worsened during the applicable period, 
• the severity and duration of your condition, and
• how your medical condition impacted on your ability to study. 

We strongly recommend that you have your medical practitioner complete the Professional Support Statement form as the template asks for the details, we specifically need to assess your remission application.

Family/personal reasons

Unforeseen family/personal reasons that have occurred or worsened after the census date, are beyond your control and mean that you are unable to continue or successfully complete your studies. You would need to substantiate how the circumstances impacted you personally and made it impracticable for you to complete your studies.

Examples:

• Domestic violence
• Care responsibilities for a child/children changes
• Death or serious illness of a close family member or friend
• Severe disruption to living arrangements
• Family or relationship breakdown
• Being a victim of a crime or accident

Evidence

Documentation must confirm how the circumstances impacted you directly and your ability to complete your studies. Depending on your circumstances, there are many options for the suitable type of documentation.

This could include a;

• letter or professional statement from a medical practitioner, counsellor, police statement or social worker, 
• death certificate/funeral notices, or 
• an independent corroboration of your circumstances.

Documentation must include the date in which they occurred, changed or worsened.

Employment related reasons

After the census date your employment status or arrangements change unexpectedly, due to circumstances beyond your control; and you are unable to continue to study the topic(s).

For example, your employer unexpectedly increases your hours of employment after the census date. As a result, you are unable to continue with your studies or complete your course requirements.

Note: choosing to increase your hours of work or undertake additional employment are not regarded as circumstances beyond your control.  If this is the case, your debt will not be remitted or refunded.

Evidence

Any impacts to your studies caused by a change in your employment/service commitments must be confirmed by your employment supervisor or the service organisation in a statement or letter.

Your supervisor would need to confirm;

• why the change in your employment was required, 
• what the change was, 
• what date you were advised of the change, and 
• when the change came into effect. 

Course related reasons

The University changed the arrangements for your topic or course and, as a result, you were disadvantaged to the extent that you were unable to complete the topic or course requirements.  For example, your topic or course is cancelled after the census date and you were unable to complete the requirements of the topic or course.

Note: misleading or incorrect information relating to your course is considered as a general academic grievance, and should be directed to your Course Coordinator initially as per Section 4 of the Student complaints procedure.

Evidence

Confirmation of the course changes and their impact on your ability to complete the topic(s) from a Topic Coordinator or relevant academic staff member. 

• a lack of knowledge or understanding of the University's policies and procedures, or a person's incapacity to repay a Higher Education Loan Program (HELP) debt,
• withdrawal from a placement for reasons of unsatisfactory performance or unsafe, negligent or unprofessional practice and a Fail (F) grade is recorded for the topic in accordance with the Work Integrated Learning Procedures, or
• a breach of the requirements of academic integrity has been proven and a penalty of an overall Fail (F) grade has been recorded for the topic in accordance with the Student Academic Integrity Policy.

For your remitted topics only, if your application is successful you will;

• receive a full refund of your student contribution amounts or tuition fees paid up front, or
• a remittance of the related HECS-HELP or FEE-HELP debt, if your fees were deferred.
• A notation of Withdraw, Not Fail (WN) will be recorded against the topic(s), and
• the topic(s) will no longer count toward your low completion rate evaluation (if applicable).

If your application is successful;

• a notation of Withdraw, Not Fail (WN) will be recorded against the topic(s), and
• the topic(s) will no longer count toward your low completion rate evaluation.

However, your topic fees will not be refunded or remitted for the approved topic(s).