Online Student Support - Flinders University Students

As an online student with Flinders University - there are a wide range of support and services available to help you succeed.

Helping you fit study around your lifestyle, Flinders online students have access to an extensive support network, with learning services, wellbeing support, financial assistance, career services, and more, readily available.

Whether you need help with assignments, referencing, administrative or technical support, reach out to our team, who are there to support you, every step of the way.

View support services

24-7 access to online academic support and guidance

Free online resources to help you develop your academic and life skills, including a range of short videos and downloadable guides.

Access to our IT helpdesk, as well as a range of software downloads

Free and confidential counselling service available online or over the phone.

Online student services and resources

Enrolment and Course Support

Ask Flinders FAQs

Over the years, many questions have been asked by students before. For the quickest answers, search our frequently asked questions or browse the categories available on Ask Flinders.

Enrolment and Course enquiries

Flinders is here to support you every step of the way with your enrolment and other general enquiries.

Flinders Connect is your first point of call for queries relating to your student administration. This includes your enrolment, finances, examinations, and graduation. You can submit an enquiry via Ask Flinders or call Flinders Connect on 1300 354 633 (select option 2)

New Students site

Our dedicated New Students site provides information and resources to help you activate your account, enrol in topics and register in classes, prepare your timetable, view and pay fees, access your learning resources and more.

Your Timetable

Your personalised timetable includes all your topics, lectures, workshops, tutorials, practicals, and other teaching-related activities.

It is important that you complete registration for all your classes, and contact your College for problems related to timetables and class registration, or for further information about timetables visit our website.

Indigenous Students

Yungkurrinthi Student Engagement

The Indigenous student support officers are available to work directly with you to provide individual support throughout your degree.

Career and Financial support

Careers and employability

Explore a range of free services and programs to launch your career. Explore your career options. Apply and search for jobs. Connect with industry and build your professional skills and networks.

CareerHub

Go to the Flinders CareerHub to access free services and programs to help plan your career, find about graduate programs and job opportunities and improve your job applications. You can learn a new professional skill and connect with employers and industry professionals.

Flinders Horizon Award

Join over 4,000 students in this free, opt-in program to develop your professional skills, gain new experiences and increase your employability. Participate and get recognised for extra-curricular activities that sit outside of your study through this leading, industry-aligned award program.

Financial support and assistance

A financial counsellor is available to provide information and assistance and to help students find ways to improve their financial situation. You can email student.assist@flinders.edu.au for more information.

Scholarships

A wide range of scholarships are available to provide financial support to students who need it.

Learning support

Dedicated online coordinator

A dedicated online topic coordinator will teach and support you throughout the course of your studies. Your online tutors are also available Online, via phone and email.

Virtual classrooms and discussion forums

Your topics have virtual classrooms and discussion forums you can access through FLO, where you can participate in discussions with other students, and ask for help from your coordinator or tutor online.

Studiosity

Study support is available online 24/7 through Studiosity – even during the Semester breaks! Talk to a learning advisor in real-time using audio or text for help with English, maths, science, and general study skills using Connect Live or upload a draft assignment for Writing Feedback.

For more information about Studiosity and how to access the service, visit the Studiosity webpage.

Study support resources

The Student Learning Support Service provides a wide range of online study support guides, videos, and modules to help you develop the academic skills needed for success at university.

To access the study support resources, visit the Student Learning Support Service webpage.

Academic advocacy

Get help with re-marks and re-submissions, grade appeals, academic integrity issues, issues with University staff and remission of student fees.

Student Learning Support Service

Can’t find the study support you’re looking for? Contact the Student Learning Support Service by completing this short form.

*Please note this form is monitored during business hours only and we endeavour to respond within two business days. For study support anytime of the day or night, Studiosity is available.

Library, FLO and Canvas Support

Accessing Library support

Online students can call 1300 354 633 (select option 3 for Library) or email library@flinders.edu.au for assistance between 9am to 5pm (ACDT) Monday to Friday.

Canvas student support

Canvas 24/7 support can be accessed via email, telephone, and online chat, with support available to help answer your questions. Access Canvas support team using the Help link in your topic.

FLO student support

To help you navigate through Flinders Learning Online (FLO) – the library offers a range of support materials online. This includes videos and how to guides on submitting assignments, using forums, and more.

The FLO Student Helpdesk can be contacted by emailing flo.student@flinders.edu.au, by telephoning 1300 354 633 (press 3 for FLO assistance), or by using our online form. We are available 9am-5pm (ACDT) Mon-Friday.

Databases

As well as using FindIt@Flinders, you can search through the library’s list of online journal databases.

Document delivery

If you need access to a book or journal article that isn't in our collection, you can request a copy through document delivery and get it delivered to you either through the post or email.

FindIt@Flinders

The library is home to thousands of eBooks that you can access from anywhere and at anytime. FindIt@Flinders is a search engine that provides results from the library's online resources (ebooks and journal articles) and print collections in a single search. You’ll find books, eBooks, articles, journals, videos and more. Log in to save your searches and records.

Readings

Readings are the essential reading materials selected by the teaching staff for your topic, including books, book chapters, journal articles and videos, are mostly available in a one-stop-shop we call Readings or Readings list. Your Readings will appear in your FLO topic page.

SendIt: off-campus library service

If you require physical items from the library collection, you can request them to be posted to you via our SendIt - Off Campus Library Service.

Technical support

General IT queries should be directed to our student computing website. If you need immediate assistance, you can access FAN, Email and technical support between 9am and 5pm (Adelaide time) by calling 1300 354 633 (select option 5). The Software and home use licences websitehas information on the software available for you to use, how to get access and training materials as well as a range of online computer tutorials.

Passwords and FAN

For Flinders Authentication Name (FAN) information, password changes and resets please go to our Access services website.

Multi-factor Authentication

Visit our MFA page for Multi-factor Authentication (MFA) information, user guides and self-service resets. Register your device for Multi-factor Authentication (MFA) for added account security or get help with using MFA.

Wellbeing and community support

Counselling service

Access the free and confidential counselling service Monday to Friday 9am to 5pm, available to all students. Our qualified, experienced counsellors can assist with any personal or academic issues. The University provides a free and confidential counselling service to assist students with mental health and wellbeing, along with personal, disability and study related matters. Online students can speak to counsellors over telehealth appointments or via email.

You can access this service for academic and personal issues including time management/procrastination, academic planning, exam anxiety, support for extensions and supplementary examination applications as well as low self-confidence, depression, anxiety, stress management, problem solving/decision making.

Outside these hours, crisis support is available by calling 1300 512 409 or texting 0488 884 103 (this includes weekends and public holidays).

Disability support

A free, confidential service for students who have a disability. Support includes help with access plans, equipment/ software access and alternative exam arrangements.

Disability includes medical and/or mental health conditions, learning difficulties or any disability that impacts on study.

Equal opportunity advisors

Speak to an advisor for information and support regarding bullying, discrimination, harassment, sexual harassment or victimisation.

Flinders University Student Association

Flinders University Student Association (FUSA) is the student organisation that represents the rights and interests of students: you! Made up of an elected Student Council, a number of sub-committees, and dedicated staff. Check out the FUSA website for a full range of support and services provided.

Good Vibes Experiment

The Good Vibes Experiment is a student-led mental health campaign encouraging us to experiment with adding wellbeing-focused activities to our everyday lives.

Be Well Plan

This evidence-based program from Be Well Co teaches you how to develop your own mental health and resilience plan.

Oasis Online

Oasis Online is the one-stop-shop for all students where they can access wellbeing and mental health focused resources, lectures and programs, and stay informed of new initiatives and opportunities to work on their mental health.

Self-help library

Access our collection of written resources to help build productivity and wellbeing.

Student Health and Wellbeing blog

News, articles and resources from the Health, Counselling and Disability Service team covering wellbeing, mental health and productivity tips.

Sexual assault / Sexual harassment support

Support services are available to those who have experienced sexual assault and/or sexual harassment or those that have concerns about an incident or behavior of others.