VirtualApps (Citrix Workspace)
VirtualApps is an application virtualisation platform that allows you to access University applications and your personal / shared network drives from any device, in any location, at any time.
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Announcements
Multifactor Identification (MFA)
From the 14th December 2020, Multi-Factor Authentication will be required when accessing VirtualApps from off campus.
Further information on Multi-factor authentication including steps for enrolling your device is now available.
Announcements
VirtualApps access is moving to Okta on Thursday 29 October 2020 at 17:00. During this change VirtualApps will be unavailable for 2 hours until 19:00. Following this change all users will need to reconfigure their Citrix Workspace App to connect via Okta, the following video and guide show how to do this. If you require assistance, please contact us.
The applications and data remain in the University’s data centres. As such, the virtual applications and desktops are “streamed” to your device, giving you the illusion, they are installed and running on your local device.
This is a secure way of accessing University systems from any device. The only requirement is a supported device connected to the internet.
Current supported devices are:
- PC running Windows 10
- MacOS running 10.13 or higher
- iPad running iOS 10 or higher
- Android running version 7.0 or higher.
Note: support requests for unsupported devices can only be dealt with on a best effort basis.
IDS is focused on publishing applications to VirtualApps that are required for teaching, research and other core university applications at this time.
If you would like to request an application that fits into one of these categories and is not currently listed in the VirtualApps application catalogue below, please log a request via the IDS Service Desk and include any license information.
Note: Not all applications are compatible with the VirtualApps environment.
| Application Name | Status | Available to Staff | Available to Students |
|---|---|---|---|
| Microsoft Word | Ready | Yes | Yes |
| Microsoft PowerPoint | Ready | Yes | Yes |
| Microsoft Excel | Ready | Yes | Yes |
| Microsoft Publisher | Ready | Yes | Yes |
| Microsoft Access | Ready | Yes | Yes |
| Adobe Acrobat Pro DC | Ready | Yes | Yes |
| IBM SPSS 25 | Ready | Yes | Yes |
| Endnote X9 | Ready | Yes | Yes |
| Mathematica | Ready | Yes | Yes |
| Rstudio | Ready | Yes | Yes |
| R 3.33 | Ready | Yes | Yes |
| SMART Notebook | Ready | Yes | Yes |
| IBM Amos 25 | Ready | On Request | Yes |
| Foodworks | Ready | On Request | Yes |
| AscenderPay | Ready | On Request | No |
| Discoverer Plus | Ready | On Request | No |
| Discoverer Viewer | Ready | On Request | No |
| SQL Developer | Ready | On Request | No |
| Oasis Online Payment System | Ready | On Request | No |
| FileZilla (FTP Client) | In Testing | On Request | No |
| Notepad ++ | Ready | On Request | No |
| Content Manager 9 | Ready | On Request (Licensed) | No |
| Basware | Ready | On Request (Licensed) | No |
| Basware Thin | Ready | On Request | No |
| Verify | Ready | On Request | No |
| Recwise | Ready | On Request | No |
| SATAC | Ready | On Request | No |
| Australian Unity | Ready | On Request | No |
| Pulse | Ready | On Request | No |
| BMS | Ready | On Request | No |
| Parking Guidance System | Ready | On Request | No |
| Cisco Finesse | Ready | On Request (Licensed) | No |
| Student Recruitment WallBoard | Ready | On Request | No |
| Genie | Ready | On Request | No |
| Exam Manager | Ready | On Request | No |
| Research Master | Ready | On Request | No |
| TimeTable Viewer | Ready | On Request | No |
| Roscience | In Testing | On Request (Licensed) | TBA |
| Processing Modflow | In Testing | On Request | TBA |
| PowerFactory | In Testing | On Request (Licensed) | Topic: ENGR7821 |
| ERDAS 2018 | In Testing | On Request (Licensed) | Topic: STEM1002_8003 |
| ArcGIS | In Testing | On Request (Licensed) | Topic: STEM1002_8002 |
| ArcGIS Pro | In Testing | On Request (Licensed) | Topic: STEM1002_8002 |
| Working 2D Model | In Testing | On Request (Licensed) | Topic: ENGR2752_9801 |
Below is a table of current known issues and resolutions:
Symptoms |
Applies to |
Resolution |
VirtualApp or Virtual Desktop appears black, does not register mouse clicks and/or scales differently when dragged between monitors with different resolutions. |
Windows 10 |
Adobe Acrobat Pro is PDF software with two licensing options; Acrobat Pro and Acrobat Reader.
Flinders University has a license agreement with Adobe that allows most, but not all users to access the feature rich Adobe Acrobat Pro.
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Support for digital and IT services
Opening hours: 8am to 5.30pm, Monday to Friday, excluding public holidays
After hours or when all staff are busy you will be given an option to leave a voicemail message. Voicemails will be accessed as soon as practical during business hours otherwise you may choose to log an IT support request.
Sturt Rd, Bedford Park
South Australia 5042
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CRICOS Provider: 00114A
