SA Health has a comprehensive web page of COVID-19 health information.
What do I do if I feel sick?
The graphic at this SA Health page provides advice on how to seek assistance depending on your circumstances.
The Flinders Health Service remains open. Call 8201 2118 during business hours to book an appointment. After hours call 1300 512 409 for crisis assistance.
If your OSHC is provided by Medibank you can call their 24 hour Student Health and Support line on 1800 887 283.
Bupa provides a 24 hour Student Advice Line on 1300 884 235
If your OSCH is provided by Allianz you can speak to a doctor by phone or video call using the Doctors on Demand service. This will be covered by your policy at no extra cost.
What can I do to protect myself from infection?
SA Health advises the following four key points to limit the spread of infection:
- Stay home and avoid contact with others if you are sick.
- Wash your hands regularly.
- Cover your coughs and sneezes.
- Wipe down frequently touched surfaces.
What does my Overseas Student Health Care (OSHC) cover if I contract COVID-19?
We have received the following as general advice and add the caution that your insurer will review each claim in line with the policy wording.
OSHC is closely aligned to the Medicare system which is used by Australian citizens and residents. This coverage is in place for health concerns including COVID-19.
If a student visits a doctor (often called a GP - general practitioner - in Australia) for medical treatment, then this would be covered as part of the policy. OSHC would cover 100% of the Medical Benefit Scheme Fee. This means you may have to pay a fee, which is often called 'the gap' but it is a reduced fee as OSHC pay part of the cost. When making an appointment you can ask if a gap payment is required.
Similarly, if a you were to visit a Hospital's Emergency Department with a suspected (or subsequently confirmed) case of COVID-19 then coverage would likely be confirmed for this treatment as it was sought under an emergency situation which is 100% of the Medical Benefits Scheme Fee.
Policy-specific information for other insurers can be found on your insurer’s website or by phoning your insurer for further information.
Flinders’ preferred OSHC provider is Medibank. Medibank have provided a Coronavirus update on their webpage
nib, Bupa and Allianz have provided specific COVID-19 information on their webpages.
What do I do if I need to self-isolate? How can I access support?
SA Health has detailed information on how to self-isolate.
If you need to self-isolate and you cannot do this in your current accommodation, contact the International Student Services team on firstname.lastname@example.org or 8201 2717.
The ISS team has extended its services through tele-consults, webinars, FLO and Zoom for students unable to attend on campus and this will continue into the foreseeable future.
I am in financial difficulty due to the economic disruption caused by COVID-19 – what help is available?
We understand that the economic impact of COVID-19 both in Adelaide and in home countries may affect students’ financial situations. For advice on financial issues please contact the ISS team on email@example.com or 8201 2717.